Douthart, V., Galvez, D. and Klop, D. 2025. Commuter Expectation and Experience with Modernized Public Transport: Toward a Commuter Satisfaction Model . The QUEST: Journal of Multidisciplinary Research and Development. 4, 2 (Dec. 2025). DOI:https://doi.org/10.60008/thequest.v4i2.270.