Vol. 2 No. 3 (2023): December Special Issue of The QUEST: Journal of Multidisciplinary Research and Development
Articles

Digital Transformation Adoption in the Local Government Unit (LGU) of the Science City of Muñoz, Nueva Ecija: the Challenges and Best Practices

  • Paolo Gio Espiritu,
  • Rick Donald Manzon,
  • Noel Florencondia
Paolo Gio Espiritu
Department of Information and Communications Technology
Rick Donald Manzon
Nueva Ecija University of Science and Technology
Noel Florencondia
Nueva Ecija University of Science and Technology
DOI: https://doi.org/10.60008/thequest.v2i3.137

Published 12/30/2023

Keywords

  • Science City of Muñoz, Nueva Ecija,
  • Digital Transformation,
  • Digital Transformation Challenges,
  • Digital Transformation Best Practices,
  • E-Local Government

How to Cite

Espiritu, P. G., Manzon, R. D., & Florencondia, N. (2023). Digital Transformation Adoption in the Local Government Unit (LGU) of the Science City of Muñoz, Nueva Ecija: the Challenges and Best Practices. The QUEST: Journal of Multidisciplinary Research and Development, 2(3). https://doi.org/10.60008/thequest.v2i3.137

Copyright (c) 2023 The QUEST: Journal of Multidisciplinary Research and Development

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Abstract

This study explores the integration of digital transformation within the Local Government Unit (LGU) of the Science City of Muñoz, Nueva Ecija, focusing on challenges and best practices. Through surveys and interviews across departments, it identifies digital initiatives, challenges, best practices, skills proficiency, and age-related factors and offers policy recommendations. The study highlights LGU efforts, including internet access, staff training, digital communication, record management, and an e-government portal, with ongoing projects such as Cashless and Online Government Transactions. The research uncovers significant obstacles impeding the LGU's digital progress, including budget limitations, skill gaps, cybersecurity issues, and user adoption challenges. The research also cited best practices within the LGU, encompassing skill development, partnerships, stakeholder engagement, change management, and infrastructure investment.

The researcher provides a set of recommendations to support the LGU's digital transformation, covering aspects like internet infrastructure enhancement, comprehensive digital skills training, budget allocation, cybersecurity reinforcement, collaboration and partnerships, user-centric design, change management strategies, cloud storage solutions, e-government portal enhancement, and age-specific training for staff. In conclusion, while acknowledging the commendable progress made by the LGU of the Science City of Muñoz in its digital journey, the study emphasizes persistent challenges hindering complete digital adoption. The outlined strategic actions in the form of policy recommendations serve as a roadmap for sustained progress, aiming to ensure that the LGU maximizes the benefits of a fully realized digital government, benefiting both its staff and the broader community. As the digital landscape evolves, adaptability and innovation become essential for the continued advancement of local governance.

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