Vol. 2 No. 3 (2023): December Special Issue of The QUEST: Journal of Multidisciplinary Research and Development
Articles

Philanthropic Program and Consumer Brand Evaluation of Transnational Companies: Basis for Strategic Plan

Wu Qiuping
Xiamen Lianqiao Enterprise Consulting Management Co., LTD, China
Jennifer Fronda
Nueva Ecija University of Science and Technology

Published 12/30/2023

Keywords

  • Brand evaluation; Consumer perceptions; Corporate philanthropy program; Satisfaction; Transnational companies

How to Cite

Qiuping, W., & Fronda, J. (2023). Philanthropic Program and Consumer Brand Evaluation of Transnational Companies: Basis for Strategic Plan. The QUEST: Journal of Multidisciplinary Research and Development, 2(3). https://doi.org/10.60008/thequest.v2i3.157

Abstract

This study delved into the repercussions of transnational companies' philanthropic endeavors on consumer brand evaluations in China, shedding light on key insights. It emphasized the critical nature of disaster relief and environmental protection as focal points for corporate philanthropy, stressing the necessity of financial and technological support in these realms. The study highlighted the pivotal role of social media in disseminating information about philanthropic activities effectively. Additionally, it identified education, healthcare, and poverty alleviation as paramount areas for corporate philanthropy, aligning with consumer expectations and societal imperatives. Through rigorous quantitative analysis, the research revealed that corporate philanthropy positively impacts various facets of brand performance, encompassing satisfaction, loyalty, attractiveness, competitiveness, and innovativeness. Strategic philanthropic donations and well-timed initiatives were found to significantly bolster brand image and trust among consumers. However, the study underscored the importance of sustaining engagement in philanthropic efforts over the long term to avert stakeholder scepticism. It also illuminated significant challenges in executing global philanthropy strategies, ranging from regulatory hurdles and cultural disparities to communication barriers and operational complexities. The study advocated for a nuanced global-local approach for transnational companies to effectively embed social responsibility within their international strategies, emphasizing the alignment of philanthropic initiatives with the company's overarching identity and purpose to authentically resonate with stakeholders and unlock strategic value. Overall, the research contributes valuable insights into crafting effective philanthropic strategies that enhance global reputation while meeting societal expectations and addressing crucial social issues.

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