Vol. 3 No. 1 (2024): The QUEST: Journal of Multidisciplinary Research and Development
Articles

Enhancing Field Reporting at DPWH: A Mobile App Case Study

  • Jarred Serrano,
  • Joefil Jocson
Jarred Serrano
DPWH Nueva Ecija 1st DEO
Joefil Jocson
Nueva Ecija University of Science and Technology, CWXQ+8M5, Lungsod ng Cabanatuan, 3100 Nueva Ecija, Philippines
DOI: https://doi.org/10.60008/thequest.v3i1.191

Published 06/30/2024

Keywords

  • Digital Transformation,
  • Field Reporting,
  • Mobile Reporting Application,
  • Operational efficiency,
  • Public sector and management

How to Cite

Serrano, J., & Jocson, J. (2024). Enhancing Field Reporting at DPWH: A Mobile App Case Study. The QUEST: Journal of Multidisciplinary Research and Development, 3(1). https://doi.org/10.60008/thequest.v3i1.191

Copyright (c) 2024 The QUEST: Journal of Multidisciplinary Research and Development

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Abstract

This case study examines the deployment of a mobile reporting application at the Department of Public Works and Highways (DPWH) within the Nueva Ecija 1st District Engineering Office, aimed at enhancing field reporting processes. Employing a qualitative approach, the study involved five key participants and utilized surveys, interviews, and observational studies to gather comprehensive data on the app’s usability and effectiveness. Results indicate that the app significantly improved operational efficiency by reducing the time and error associated with report submissions. Participants reported a moderate to high satisfaction level, highlighting the app’s impact on streamlining field reporting tasks. However, challenges such as usability issues under poor network conditions and difficulties with data entry on small screens were identified, suggesting areas for further improvement. This study underscores the potential of digital tools in transforming public sector management and outlines both the benefits and the barriers to technology adoption in governmental settings.

Full Paper

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